Having worked extensively as a full-stack developer for over a decade, I bring to the table extensive tech-savviness that extends beyond the realm of Genesys configuration. My understanding of complex systems and ability to solve problems in healthcare and website development has been highly lauded by clients. Building upon these experiences, I have deepened my skills in areas such as IVR setup, skill-based routing configuration, and generating different types of reports including real-time reporting, historical reporting, and custom reports.
My proficiency doesn't stop at reporting! With a keen eye for detail, we can explore your current Genesys configuration and identify areas for improvement too. Recognizing your need for effective call routing, IVR setup and agent skill-based routing, I am confident in my abilities to ensure a smooth experience for both your team and customers.
On top of this, I am acquainted with AWS deployment and Linux System Administration - skills that will come handy in any task within this project. To sum it up, I'm not only knowledgeable about the Genesys system but also well-versed in troubleshooting. With my versatility in using React, Vue, Angular (and beyond), you have someone at your side who is flexible and quick to adapt to new environments. All this makes me an-